Privacy Policy
Your privacy matters to us. This statement details the personal data we collect from you and how we use it.
Who are we?
Sweet Refeel LLC based at 11002 North Highland Avenue Northeast, Atlanta, GA 30306, United States, aims to enhance your nutrition and health. For inquiries, email support@sweetrefeel.com.
Consent: You can access most pages on our website without sharing personal information. If you choose to provide personal details on our site, you consent to our use of this information as described in our privacy policy.
Use of Information: Before submitting your personal details, you can opt-out of receiving marketing updates. If you agree to receive them, we may contact you by mail, phone, or email about relevant services, newsletters, and events. We might share your information with our agents and service providers for this purpose. When you make a purchase, we may also share your name and email with third-party review services. If you wish to withdraw your consent for marketing updates or other communications, please inform us.
This notice explains what to expect when Sweet Refeel gathers personal information. It applies to the data we collect regarding:
- Visitors to our website
- Create an account
- Sign up to our newsletter
- Purchase a product on our website
- Chat with us
- Contact us via contact us page
Information collection
Website Visitors (Analytics and Ads)
When you visit www.physicalnutrition.com, we utilize third-party services like Google Analytics to gather standard internet log data and details of visitor behavior. This helps us understand site traffic and improve overall performance and user experience. The collected data is anonymized and does not identify any individual. We ensure third parties do not attempt to identify visitors. If we need to collect personal information, we will inform you clearly and explain its use.
We might show you interest-based ads on Facebook using Facebook’s Custom Audience tool. This helps us tailor ads according to your shopping experience with us. We don’t share any personal information, like your shopping history, with Facebook. Instead, we convert your email into a unique number that Facebook matches with its user data. You can revoke this access through the platform.
Cookies: When you visit our site, our server logs your IP address along with the time and length of your visit.
Create an Account
When you create an account, we gather your name, email, and order history so you can easily access your account details. If you opt into marketing, you'll join our subscriber list. For more details
Subscribe to our newsletter
By agreeing to receive our promotional and marketing material, your email will be submitted to ConvertKit. We track email opens and clicks using standard technology to enhance our email marketing strategies.
Buy an item from our site
Upon purchasing, data is shared with third parties to process your order and enhance your experience. For instance: ConvertKit will collect data to email you promotional and marketing information. A third-party logistics provider will gather data to ensure order delivery.
Chat with us
We use HelpScout, a third-party service, to handle our live chat and customer support. Occasionally, customers share their email and name, which HelpScout stores temporarily.
Contact Us
We use a third-party service to handle our contact inquiries. Customers share their email and name, which we retain for two years.
What information do we gather from you?
We may collect personal information like your name, address, email, IP address, card info, and delivery details to fulfill the requirements.
Why is this information being processed?
We clearly state the purpose of information collection at the time of data gathering. We process information based on your consent.
With whom do we share this information?
Sweet Refeel will never sell your personal information for commercial use. However, they may share personal data with third parties or grant access to help deliver services, such as:
- To collect data for inventory management and demand planning
- To respond and manage support enquiries.
Sweet Refeel may also share personal data, when allowed, to prevent, investigate, or respond to:
- Potential fraud
- Illegal conduct
Furthermore, if a third party acquires all or most of Sweet Refeel’s business and/or assets, Sweet Refeel may share your personal information with that third party as part of the acquisition.
How long is this data retained?
We retain personal data for promotions and marketing for 2 years and finance data for business purposes for as long as needed.
How can we ensure your data is protected?
We take reasonable steps to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed. Your data is encrypted with HTTPS for secure network communication. We also encrypt sensitive stored information and use bcrypt to salt and hash passwords. Credit card details you provide are encrypted. Although no online transmission or electronic storage is completely secure, we adhere to PCI-DSS standards and other accepted industry practices.
Updates to This Privacy Policy
We may update this privacy policy at any time; please check back often. Changes will be effective immediately upon posting. If significant updates are made, we will notify you here to keep you informed about what data we collect, how it's used, and if it’s shared.
Your Rights
Under the Data Protection Act 1998, you have personal rights regarding the information we maintain about you.